Welcome Letter for Woody’s Private Swim Instruction:
Please review the entire letter and all the policy listed below.
A Little About Us: (Woody): I have taught swimming more on then off for over 30 years. I teach children (5 and older) through adults from beginners to advanced swimmers. I am very patient and gain the trust of my students quickly. I teach not only the fundamentals needed for a strong stroke but the importance of water safety. I challenge my students while providing a safety net which allows them to realize their strengths.
To reach my personal goal to help as many people learn to enjoy the water and become confident to swim as quickly as they can. I have recently added some very talented teachers to our schedule to help. Co-teachers: Cameron Wilson Rosie Fitzsimmons Gustavo Artman
All of my co-teachers are excellent teachers. They are wonderful with both children and adults, as well as patient and encouraging. Even though, all are experienced swim teacher’s in their own right, I continue to work with them often so they and our students can benefit from all our years of experience.
How Our Schedule Works: Even though we all have similar teaching styles once you receive a weekly on-going time it will be with primary be one teacher, so you will have some consistency. But it is important to us that all our clients make progress. Because consistent time in the water is important to learn to swim. Should one of our teachers have to miss a day you may have one of us cover your class. But we try to keep this to a minimum. (Exception for Floaters)
Cost: Cost for Single Class: (Floaters) Single 1-on-1 30 minutes Fee $50. 1-on-1 1 hour Fee $100 Adult Group 30mins Fee $35
Cost for On-going weekly clients: Session of 6 classes 1-on-1 for 30 minutes Fee $260 1-on-1 for 1 hour Fee $540 Adult Group 30mins Fee $180 (Full Session payment due when session is scheduled)
Payments: Payment is due when class is schedule. Accept Electronic payments from Venmo or Zelle.
We do not accept credit cards at this time.
If you’d prefer not to use Electronic payment, I will accept Cash or Checks (paid to Woody Wold or Woody's Private Swim Instruction).
What to Expect: Woody’s Private Swim Instruction is a small school, that offers specialized one-on-one instruction tailored to each student. We are limited in the number of clients that we can help but do our best to help as many as we can. Our schedule is full and unfortunately, our wait list is quite long. Please keep in mind, the more limited your availability is the less like we will have a time that will work for you.
Wait List: We pull all our new clients off our electronic wait list. To add yourself to our list, go to the link below and enter any relevant information, and the times that you are available. Available times can be adjusted if there is a change. https://app.waitwhile.com/l/woodyswim Your patience’s is greatly appreciated!
Since our schedule is full, new openings only become available when current client reaches their goals and gives up their time slot. Generally, we know 1-2 weeks before a new opening becomes available. Because every swimmer learns at their own rate, it can be difficult to estimate when a new opening will be available. If we offer you a new opening and you are unable to make that time work, it will be offered to the next person on the wait list. But you will not lose your spot in line. We will circle back around and make a second offer when the next opening is available.
Unfortunately we cannot allow clients to stay on the wait list indefinitely. If you have been offered multiple openings in your requested window of time and are still unable to make an offered time slot work, we may not be a good fit.
How Our Schedule Works: WPSI teaches between 80 – 90, 1-on-1 a classes a week.
Our teachers spend most of our time in the water teaching. So, if you have a question text messaging (Woody) is the quickest way to get a response. Because we get quite a few requests via email it may take a few days to receive a response.
Two types of clients: Most of our clients are Weekly On-going Clients that have classes on set day/times weekly. But we do have single class clients & Floaters that have singles classes that vary on different days/time weekly. (for explanation please see Floaters below)
Weekly Client Set On-going times: Most clients have a weekly reoccurring time(s), such as Tuesdays at 5:00 pm every week. Classes are purchased in sessions; one session is 6 (30 mins) classes. Once you have been given your re-occurring time slot(s) for a weekly class, that time slot is yours to keep until you have reached your goal. You may renew session every 6 weeks as long as that time continues without a break. You are responsible for all of your scheduled day/times for each week of your session, for all 6 classes there are no excused absences. If you miss a class, in order for your time to be available for your return, we must hold that time slot open for you. So, we do not hold times open without payment but we do give a sizable session discount that help with unintended absences.
If you know you’d like to continue or that you have reached your goal, please let me know as soon as possible. You are welcome to schedule multiple session in advance, payment for future sessions are due when they are schedule.
Important Policies: We are committed to help all our clients reach their goal to become a swimmer. Learning to swim takes time and repetitions in water. Our individualized program, schedule, and policies are designed to allow us to help you reach your goal.
Policy for Missed Class: We are a small 1-on-1 program so unfortunately, we cannot hold time slots open without payment. If you schedule and accept a class time or times you are responsible for payment of those times. If you miss a class to ensure your time slot will be available for your immediate return, we must hold that time slot open. Even if you are not there, cost remain to hold that slot open. Once you are a weekly on-going client and have a set time/day we can hold your time slot open for the occasional absence, but payment is still required for that missed class. Unlike a typical swim school that put lots of student in single class, our cost is higher, because we limit our classes to one student. So, our flexibility is limited. But our 1-on-1 individually tailored program allows us to give each of our client exactly what they need to make them into swimmers. Due to our small size and the fullness of our schedule we are unable to accommodate individual clients temporary scheduling issue though we wish we could. We do understand the things happen from time to time beyond your control. So, instead to offset the cost of those occasional missed classes we developed a session discount that is made possible by our floaters program. This both allows us to help more clients and keep the cost down for our regular weekly clients.
Ongoing weekly clients get a sizable session discount. A single 30min class is $50 and an hour is $100. The discount for each session is 6-30min classes at $260, instead of paying $300. you receive your 6th class for $10 We cannot offer both a discount and hold missed classes open without payment. If you need to miss a class, please let us know as soon as possible, so we can continue offering the session discount.
Our Floaters, single class clients, help us reduce the number of holes that we can get in the schedule from (1x) missed classes which make it possible for us to continue offering our session discount. Though we have a long wait list of clients that want a set weekly time. In order to be a floater, you must have a flexible schedule and be willing to make a different day/time each week. As you can imagine that limits the number of active floaters we have at any given time. Times that we do fill are given back in the form of the session discount to all our weekly on-going clients. This allows us to distribute the savings evenly to our ongoing clients, without creating additional out of water work and expenses by having to track and deal with individual 1x schedule request.
Due to the fullness of our schedule and the length of our wait list we do not have the ability to do make up classes nor do we allow non-client to substitute.
Missing Multiple Classes: We value our clients and appreciate your busy schedules, but please keep in mind we cannot help you learn to swim if you are not in the water. If you miss multiple classes from your schedule for vacation or any reason; Unfortunately, we may not be able to hold that specific time slot open for you. But we will try to work with you if I can. Should we need to remove you from the schedule for now, when you are ready to return, we will do my best to work you back into a schedule that works for you. You can be added to our returning client wait list that is far shorter than our regular list.
But please forgive any delay, as you may not be the only returning client. So, this kind of return can take weeks to months, so this is not recommended for short absences.
Condensing schedule (limited): Our schedule is usually full of back to back classes. But occasionally we may get last minute cancellation(s) or a holiday schedule, in which case you may be asked to move forward or back 30 mins or so, to condense the schedule for that day. Cancellations are first attempted to be filled with floaters but if we are unable to do so, you might be asked to adjust. Your teacher is in the water for long periods of time, so your flexibility is greatly appreciated. We understand that this may not always be possible. In such cases, we will work around you the best we can.
Floater Client: This can be a quicker way to get a class, but you must have a flexible schedule. Floater client’s "fill-in" or "act as a substitute" and take single openings when we have a hole in the schedule, created by one of our on-going clients that can't make one of their classes. These (Missed classes or) cancellations can vary greatly, and the notice for that opening may range from the same day to a week in advance. The number of active floaters is limited, so each floater can get at least one class a week sometimes more. Also, because floater openings vary weekly, floaters must also be willing to see whichever teachers has an opening.
Missed Class Policy for Floater: Because floaters schedule most of their classes within 1 to 7 days of any given class. Floaters are responsible for all class that they schedule. If you are not sure that a time will work for you, please do not take it.
To be a Floaters:
Floaters must have a flexible schedule and be willing to make any time or day work, when offered. There are often multiple times available for each week, so some times may work better than others. Dates that are available are often offered to more than one person for consideration, so times are offered on a first come first serve basis. As a floater, you are expected to make at least one class a week work, in order to keep making progress. Open times are sent out by Friday for the upcoming week or as soon as they happen for last minute openings. ·
If you are only flexible on one or 2 days a week such as the weekend, unfortunately that is not flexible enough to be a floater. ·
Times for floaters vary greatly, and I cannot guarantee that I will have a specific time or day available every week, or with a specific teacher. This is because floater times are created by cancellations.
If a client accepts a floater position then finds that they are no longer flexible, or need to miss several weeks. That floater will be removed from the active floaters list. But they are always welcome to return when their schedule clears up. Or they can request to be put on the regular wait list for a set time.
Once a Time is Scheduled: What to Bring To Your Class: · Swimsuit and Towel, goggles if you want your own. · We provide any equipment that we may use (including goggles). · Private Parking is available - lot is located through and behind the Bellevue (See Directions below)
All scheduling is done with MyTime app. All scheduled classes should receive a confirmation immediately after adding them to the schedule. You should also receive a reminder the day before your upcoming class. Reminders are sent via text or email. If you don’t receive a confirmation or a reminder and you think you should have received one, please contact me right away.
Enter thru the grey recessed roll-up Door to the left of the building. Pull into the driveway in front of the roll-up door and push the call button on the speaker box. Let the front desk know you are attending swim lessons. Pull through the building and park in the outside upper lot in the back of The Bellevue. From the parking lot enter through the doors by the exit rollup door.
Thanks Woody (Woodra) Wold
Owner and Swim Trainer/Instructor
510-393-0352 texting is the fastest way to contact me (I am in the Pool most of the day)