Policy for Missed Class

Missing a Class:
Weekly Re-Occurring Clients

We are a small 1-on-1 program so unfortunately, we cannot hold time slots open without payment. If you schedule and accept a class time or times you are responsible for payment of those times.
If you miss a class to ensure your time slot will be available for your immediate return, we must hold that time slot open. Even if you are not there, cost remain to hold that slot open. Once you are a weekly on-going client and have a set time/day we can hold your time slot open for the occasional absence, but payment is still required for that missed class.
Unlike a typical swim school that put lots of student in single class, our cost is higher, because we limit our classes to one student. So, our flexibility is limited. But our 1-on-1 individually tailored program allows us to give each of our client exactly what they need to make them into swimmers.
Due to our small size and the fullness of our schedule we are unable to accommodate individual clients temporary scheduling issue though we wish we could. We do understand the things happen from time to time beyond your control. So, instead to offset the cost of those occasional missed classes we developed a session discount that is made possible by our floaters program. This both allows us to help more clients and keep the cost down for our regular weekly clients.
Ongoing weekly clients get a sizable session discount. 
       A single 30min class is $50
       and an hour is $100.
The discount for each session is
        6-30min classes at $260, instead of paying $300.  
        you receive your 6th class for $10
We cannot offer both a discount and hold missed classes open without payment.
If you need to miss a class, please let us know as soon as possible, so we can continue offering the session discount.  
Our Floaters, single class clients, help us reduce the number of holes that we can get in the schedule from (1x) missed classes which make it possible for us to continue offering our session discount.  Though we have a long wait list of clients that want a set weekly time.  In order to be a floater, you must have a flexible schedule and be willing to make a different day/time each week. As you can imagine that limits the number of active floaters we have at any given time.  Times that we do fill are given back in the form of the session discount to all our weekly on-going clients.  This allows us to distribute the savings evenly to our ongoing clients, without creating additional out of water work and expenses by having to track and deal with individual 1x schedule request.
Due to the fullness of our schedule and the length of our wait list we do not have the ability to do make up classes nor do we allow non-client to substitute.

Current Clients Scheduling Future Sessions:

If you have a re-occurring time slot and would like to continue, you may schedule additional sessions. Let me know as soon as possible so I can hold your preferred times and days.
Payment for future sessions is not due until the first class of each new session.

When Missing Multiple Classes:

We value our clients and appreciate your busy schedules, but please keep in mind we cannot help you learn to swim if you are not in the water.  If you miss multiple classes from your schedule for vacation or any reason; Unfortunately, we may not be able to hold that specific time slot open for you. But we will try to work with you if we can. Should we need to remove you from the schedule for now, when you are ready to return, we will do my best to work you back into a schedule that works for you. You can be added to our returning client wait list that is far shorter than our regular list. 
But please forgive any delay, as you may not be the only returning client. So, this kind of return can take weeks to months, so this is not recommended for short absences. 
Condensing schedule (limited): 
Our schedule is usually full of back to back classes. But occasionally we may get last minute cancellation(s) or a holiday schedule, in which case you
may be asked to move forward or back 30 mins or so, to condense the schedule for that day. Cancellations are first attempted to be filled with floaters but if we are unable to do so, you might be asked to adjust. Your teacher is in the water for long periods of time, so your flexibility is greatly appreciated. We understand that this may not always be possible. In such cases, we will work around you the best we can. 

Single Classes - Floaters:

Floaters must have a flexible schedule and be willing to make a majority of the random open time slots throughout the day work.  A Floater will generally accept their class times between 1 week to 1 day in advance. If you find you are unable to make a class that you have scheduled, payment is still due.  
Because our schedule is full, floater openings are created when a regular weekly client can’t make one of their classes. So, these open times can vary greatly.  Due to this, it is difficult to predict the number of openings, or days & times that will be available each week.  The number of active floaters is limited, to insure we can guarantee at least one class a week for each floater, so they can make progress.
Please don’t accept a place on our floater list if you are only available a couple of days a week, because we will not be able to guarantee you a weekly class.
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Missing multiple weeks/classes: If a floater finds that they are unable to make the available times work over multiple weeks then the floater will be removed from the active list.
If a floater finds that their schedule is no longer flexible enough to continue, they can ask to be added to our wait list for a set day and time.  Or wait and return to the floaters list, when the flexibility in their schedule returns.