Policy for Missed Class

Missing a Class:
Weekly Re-Occurring Clients

Once you have scheduled a weekly time slot payment is required for the session.  If you cannot make one of your classes, payment is still required for that missed class, if you'd like us to save your time slot for your return. Even if you are not there, cost remain to hold that time slot open. For this reason, we do not hold time slots without payment.
If you'd prefer not to pay for a class that you will not attend, you can give up your time slot and move to the returning client wait list. Until another time opens up after your return.  This is not recommend, if you want to start back up immediately upon your return. Nor, if you need the same day/time that you have relinquished. It takes time work a returning client back on to the schedule. The length of time will depend on the number of clients already on the list and your flexibility. 
We understand our clients wait for a long time to get on our schedule and may not want to give up that time. To help off set the cost of that occasional missed class, we give our ongoing weekly clients a session discount.
Our classes cost:
Single 30min class is $50 and an hour is $100.
The discount for each session of 6-30min classes is $260, instead of paying $300. 
So, weekly clients receive one class per session, almost for free. We cannot offer both a discount and hold time slots without payment.
If you need to miss a class, we do ask you to let us know as soon as possible. We have a limited number floaters which help us reduce the number of holes in the schedule. This is what make the session discount possible. 
If you need to miss multiple classes please review “Missing Multiple Classes” policy.

Current Clients Scheduling Future Sessions:

If you have a re-occurring time slot and would like to continue, you may schedule additional sessions. Let me know as soon as possible so I can hold your preferred times and days.
Payment for future sessions is not due until the first class of each new session.

When Missing Multiple Classes:

I value my clients and understand your busy schedules, but please keep in mind we cannot help you learn to swim if you are not in the water.  If you miss multiple classes from your schedule for vacation or any reason; Unfortunately, I may not be able to hold that specific time slot for you. But I will try to work with you if I can. Should we need to remove you from the schedule for now, when you are ready to return I will do my best to work you back into a schedule that works for you.  
But please forgive any delay, as you may not be the only returning client. That means this kind of return can take anywhere to a few weeks or months, so this is not recommended for short absences. 

Single Classes - Floaters:

Floaters must have a flexible schedule and be willing to make a majority of the random open time slots throughout the day work.  A Floater will generally accept their class times between 1 week to 1 day in advance. If you find you are unable to make a class that you have scheduled, payment is still due.  
Because our schedule is full, floater openings are created when a regular weekly client can’t make one of their classes. So, these open times can vary greatly.  Due to this, it is difficult to predict the number of openings, or days & times that will be available each week.  The number of active floaters is limited, to insure we can guarantee at least one class a week for each floater, so they can make progress.
Please don’t accept a place on our floater list if you are only available a couple of days a week, because we will not be able to guarantee you a weekly class.
Missing multiple weeks/classes: If a floater finds that they are unable to make the available times work over multiple weeks then the floater will be removed from the active list.
If a floater finds that their schedule is no longer flexible enough to continue, they can ask to be added to our wait list for a set day and time.  Or wait and return to the floaters list, when the flexibility in their schedule returns.