Policy for Missed Class
Missing a Class:
When Missing Multiple Classes:
We value our clients and appreciate your busy schedules, but please keep in mind we cannot help you learn to swim if you are not in the water. If you miss multiple classes from your schedule for vacation or any reason; Unfortunately, we may not be able to hold that specific time slot open for you. But we will try to work with you if I can. Should we need to remove you from the schedule for now, when you are ready to return, we will do my best to work you back into a schedule that works for you. You can be added to our returning client wait list that is far shorter than our regular list.
But please forgive any delay, as you may not be the only returning client. So, this kind of return can take weeks to months, so this is not recommended for short absences.
Condensing schedule (limited):
Our schedule is usually full of back to back classes. But occasionally we may get last minute cancellation(s) or a holiday schedule, in which case you
may be asked to move forward or back 30 mins or so, to condense the schedule for that day. Cancellations are first attempted to be filled with floaters but if we are unable to do so, you might be asked to adjust. Your teacher is in the water for long periods of time, so your flexibility is greatly appreciated. We understand that this may not always be possible. In such cases, we will work around you the best we can.
Single Classes - Floaters:
Floaters must have a flexible schedule and be willing to make a majority of the random open time slots throughout the day work. A Floater will generally accept their class times between 1 week to 1 day in advance. If you find you are unable to make a class that you have scheduled, payment is still due.
Because our schedule is full, floater openings are created when a regular weekly client can’t make one of their classes. So, these open times can vary greatly. Due to this, it is difficult to predict the number of openings, or days & times that will be available each week. The number of active floaters is limited, to insure we can guarantee at least one class a week for each floater, so they can make progress.
Please don’t accept a place on our floater list if you are only available a couple of days a week, because we will not be able to guarantee you a weekly class.
Missing multiple weeks/classes: If a floater finds that they are unable to make the available times work over multiple weeks then the floater will be removed from the active list.
If a floater finds that their schedule is no longer flexible enough to continue, they can ask to be added to our wait list for a set day and time. Or wait and return to the floaters list, when the flexibility in their schedule returns.