Unfortunately, due to COVID 19, pool expenses have increased and our scheduling flexibility has been reduced.
It is important to us to continue offering this important skill as many clients as possible while maintaining our new safety protocols. Thanks for your understanding.
Policy for Missed Class
Missing a Class:
When Missing Multiple Classes:
We value our clients and appreciate your busy schedules, but please keep in mind we cannot help you learn to swim if you are not in the water. If you miss multiple classes from your schedule for vacation or any reason; Unfortunately, we may not be able to hold that specific time slot open for you. Should we need to remove you from the schedule for now, when you are ready to return, we will do my best to work you back into the schedule as soon as possible.
But please forgive any delay, as you may not be the only returning client.
Condensing schedule (limited):
Our schedule our classes back to back, but occasionally we may get last minute cancellation(s) or a holiday schedule, in which case you may be asked to move forward or back to condense the schedule for that day. Cancellations are first attempted to be filled with floaters but if we are unable to do so, you might be asked to adjust. Your teacher is in the water for long periods of time, so your flexibility is greatly appreciated. We understand that this may not always be possible. In such cases, we will work around you the best we can.